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Withdrawal Smart Food Store

Cancellation policy & cancellation form

Consumers are entitled to a right of revocation according to the following provision, whereby a consumer is any natural person who concludes a legal transaction for purposes that can predominantly be attributed neither to his commercial nor his independent professional activity:

A. Cancellation policy

Right of withdrawal

You have the right to cancel this contract within 14 days without giving reasons.

The revocation period is 14 days from the day on which you or a third party named by you, who is not the carrier, took possession of the last goods.

In order to exercise your right of withdrawal, you must inform us (Nutringo GmbH, attn. Michael Mommsen, Maukestieg 2, 22119 Hamburg, Tel.: 040 / 8420 2222, or by e-mail: info@nutringo.de) by means of a clear statement (e.g. a letter, fax or e-mail sent by post) of your decision to withdraw from this contract. You can use a sample revocation form, which we will gladly send you, but this is not mandatory.

In order to comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the end of the revocation period.

Consequences of revocation

If you revoke this Agreement, we will refund to you all payments we have received from you, including delivery charges (except for any additional costs resulting from your choosing a different method of delivery to the cheapest one offered by us), immediately and no later than within fourteen days of the date on which we receive notice of your revocation of this Agreement.

For this refund, we will use the same means of payment that you used for the original purchase transaction, unless expressly agreed otherwise with you; in no case will we charge you any further costs for the refund. We may refuse a refund until we have received the goods or until we have proof that you have returned the goods, whichever is earlier.